Monday, July 23, 2007

New wizards: Remove item hold & Modify item hold

E-mail from Paul Gahn to all circulation and reference staff, July 19:

Two new wizards have been added to the reference toolbar to aid in correcting hold errors.

Hold – Modify item

&

Hold – Remove item

Use modify item hold to:

1.) Add or correct a customer name in Comments (if customer called and you are using an agency hold account with item in hand)

2.) Do not use modify to change pickup location.

a. If you used the correct agency hold account the pickup library would be correct (instead remove hold and place hold with correct account)

Use remove item hold to:

1.) Remove the hold if you didn’t place the hold on the account of the pickup library (Customer called and you are using an agency hold account with item in hand)

Modify item hold has also been added to the Circulation toolbar (Circ toolbar already had Remove item hold).