Tuesday, August 14, 2007

Two months later...

I Survived ILS Migration... and though we're not completely out of the woods, I think it's safe to say that we survived.

While there is still work to be done to complete the SirsiDynix ILS implementation project -- for example, we still have important auxiliary products, such as Director's Station and the Hyperion Digital Media Archive, left to deploy -- -- the major tasks of our migration from DRA Classic to Unicorn have been successfully completed.

For that reason, this blog has pretty well reached the end of its useful life. While it will be maintained as an archive of the project, new information about Unicorn, EPS, and the other aspects of the ILS will be shared through other means, including e-mail, meetings, the Go Live Training wiki, and the MPLIC Tech Train blog.

My thanks to all the members of the Sirsi ILS Implementation teams for all their hard work -- especially our Automated Library System Coordinator, Paul Gahn, without whom we would never have made it to this point. (Hope you're enjoying that well-earned vacation, Paul!) Thanks as well to everyone on the MPLIC staff, for your positive and supportive attitude these past twenty months. We couldn't have done it without you.

Image by The Reader's Shop.

Monday, July 23, 2007

New wizards: Remove item hold & Modify item hold

E-mail from Paul Gahn to all circulation and reference staff, July 19:

Two new wizards have been added to the reference toolbar to aid in correcting hold errors.

Hold – Modify item

&

Hold – Remove item

Use modify item hold to:

1.) Add or correct a customer name in Comments (if customer called and you are using an agency hold account with item in hand)

2.) Do not use modify to change pickup location.

a. If you used the correct agency hold account the pickup library would be correct (instead remove hold and place hold with correct account)

Use remove item hold to:

1.) Remove the hold if you didn’t place the hold on the account of the pickup library (Customer called and you are using an agency hold account with item in hand)

Modify item hold has also been added to the Circulation toolbar (Circ toolbar already had Remove item hold).

Thursday, June 28, 2007

Requested Change in Procedures for Hold Slips

E-mail from Kevin Dixon to all reference and circulation staff and all managers, Wednesday, June 27:

Reference staff were informed in training to write the customer's name and the current date on hold slips whenever a receipt did not print (as a receipt includes the customer's name and the current date).

However, now that circulation staff have processed several clean hold shelf reports, they are requesting that reference staff write the projected date seven days from the current date (when the pick-up date will expire).

This changes our procedures a bit.

Before, if a receipt printed, staff did not need to write anything. However, now staff will need to write, on the receipt, the date seven days from now.

Also, if a receipt does not print, staff will need to include the customer's last name, first initial (just as before), and the date seven days from now.

This will make things a lot easier for circulation staff as they clean the hold shelves. If you have any questions, please let me know.

Thank you,
Kevin

Monday, June 25, 2007

Hold clarificaitons for June 23, 2007

E-mail message from Paul Gahn to all circulation and reference staff, Saturday, June 23:

1.) When customers arrive to checkout items placed on hold with the agency hold account please be sure to Override Checkout Item & Cancel Hold not just Override & Checkout.

a. Not cancelling the hold will cause the item to revisit your hold shelf when the customer returns it, creating work for you and your coworkers down the road. The item will sit on the shelf, no one will be notified and it will prevent other holds from being filled until it has been on the hold shelf for 7 days.

b. I am in the process of removing holds on agency accounts that have already been checked out.

c. Also use the Override Checkout Item & Cancel Hold option if a family member presents themselves to checkout available holds on a different account from the one used to place the hold.

d. Do not use Override Checkout Item & Cancel Hold if an item is presented for checkout (item wasn’t on hold shelf). In those cases you should simply Override & Checkout.

2.) Items that show up on the pick list do so because a hold has been placed on the item. There is no need to place another hold using an agency hold account. In fact, the customer will not be notified to pickup if you place a hold with the agency hold account. Pick list items need only be pulled from the shelf and scanned with Holds – Trap.

a. If going to another agency fill out a pink transit slip.

b. If being held at your agency an available hold slip will print if you have a receipt printer attached, otherwise write the customer name on a slip and the current date.

Paul Gahn

Cleaning the hold shelf reports etc.

E-mail from Paul Gahn to all circulation and reference staff, Friday, June 22:

Bartlett, Cordova, Crenshaw, East Shelby, Highland and South should have received their 1st clean hold shelf report this morning [6/22]. This report will be emailed Mon-Sat. directly to agency circ and ref accounts only if there are items to be removed from the hold shelf tied to customer accounts. This report is sorted by Customer name. Though the report indicates the next destination, items should always be pulled from the hold shelf and then run scanned through the Check Item status wizard to determine their fate. Items could be:

1. Going back on the shelf for another hold (available hold slip will print)

2. Going to another branch for a hold (fill out new pink slip)

3. Going back to the owning library for reshelving.

Unfortunately, this report does not include holds placed with the agency hold account (CENHOLD, CORHOLD etc.) In order to pull these, staff should daily use the Modify hold wizard to check their agency hold account (do not actually modify anything under this wizard) and sort 1st by Comment (name) column and then by Pickup by date column. Pull available hold items from the hold shelf that have a pickup by date equal to yesterday or earlier. These must be scanned through the Remove item hold wizard and remove the hold placed with the agency hold account. Then obey the Workflows instruction as to the item’s fate:

1. Going back on the shelf for another hold (available hold will print)

2. Going to another branch for a hold (fill out new pink slip)

3. Going back to the owning library for reshelving.

...

Paul Gahn

Sending Items to Tech Services

E-mail from Kevin Dixon to all reference and circulation staff and all managers, Thursday, June 21:

I understand that many agencies have questions about sending items to Tech Services. The instructions for this can be found [on the Go Live training wiki] here.

You basically check items out to internal user ids. If you are wondering what user id to use, I have created a page that lists agency-specific user ids that you use to mark items missing, discard, send to tech services, etc. This page can be found by following this link (and it is linked to many times on the above link). This page lists all agencies. Click on your agency to see your personalized list of user ids.

If you have any questions about this, please let me know and I will be glad to walk you through it.

Thanks,
Kevin

Branch Abbreviations Page

E-mail from Kevin Dixon to all reference staff, Tuesday, June 19:

As mentioned in training, we use the "Missing, Hold" check out tool to do many things to our items. We can use it to mark items missing, to send it to tech services, to discard it, etc. All we do is type our agency's 3 letter abbreviation and the code for the destination of the item (discard = DISCARD; Material Services = MATSVS, etc.) in the User ID box. Then type or scan the item id. The item is now "checked out" to that specialized user account.

I have created personalized user ids for each location. Just go to this page and click on your agency to see the personalized list.

To see further information regarding the "Missing, Hold" check out tool, visit this link.

Related to this, the instructions for marking items missing have been expanded.

If I need to add anything, just let me know.

Thanks,
Kevin

How to change 7 day popular library to 21 day

E-mail message from Paul Gahn to all circulation staff, Tuesday, June 19:

Branch Circulation Staff,

Since many of you are now receiving new popular library items, you need to make room and change older materials from 7 day to 21 day circulation. In consultation with Item Control, it has been decided that you can do this change yourself in the branch. This should save you some time from having to email Item Control and wait for them to make the change.

At the very bottom of Circulation toolbar under Special Circulation Functions, use the “Edit circ notes, # of pieces, price”

Search by item ID, then change:

1.) Type from BOOK-APOP to BOOK

2.) Home location from POPULAR to NONFICTION or FICTION as appropriate.

3.) Be sure to click SAVE.

Remember to follow minimum shelf life limits specified in PPM 316 and work with your branch manager or appropriate reference personnel on making decisions on what to pull etc. PPM will be updated soon to reflect these changes.

PPM 316:

After materials have been on the Popular Library shelves for four months, you may pull copies that are not circulating well and either have them discarded or changed to 21-day circulating materials. However, at least one copy must remain as popular library for a six-month period. All Popular Library copies should be pulled six months from the date received.

For copies to be added to the 21-day circulating collection, the following steps should be followed:

· See above

· Fiction titles must be checked by agency staff in Unicorn, Item cat1 or call #, to see if a genre has been assigned for the title. If a genre has been assigned, the appropriate genre sticker should be placed at the bottom of the book spine. If “general fiction” appears as the location in Unicorn, a sticker can not be added to the book.

Copies being withdrawn should be checked-out to the agency discard user in Unicorn (CORDISCARD, PKYDISCARD etc.). Do not stamp “discard” or “withdrawn” on the book. Send the Popular Library books to Material Services in boxes labeled Material Services / Popular Library Discards.

If you pull items from Popular Library shelves but don’t have time to make changes immediately (add genre stickers, make item record changes), check out to your agency ITMCTRL account (CORITMCTRL, PKYITMCTRL) until changes have been made, so items don’t show as available to customers and staff.

Thanks,

Paul

Monday, June 18, 2007

EPS displaying "in transit" copies as available

E-mail from Alan Stewart to all reference staff, Monday, June 18:

As several of you have noticed this morning, materials that are in transit between agencies are showing as available copies in the EPS (public web catalog) hitlists.

We believe we've successfully tweaked the OPAC configuration so that in-transit copies will no longer show as available; however, this change won't be effective until after the next scheduled reboot of the EPS server. The change should be evident Tuesday morning.

Please continue to notify Paul Gahn or me about any problems or issues related to the new online catalog.

Thanks,

Alan

Placing Holds For Your Book Clubs

E-mail from Kevin Dixon to all reference and circulation staff, Monday, June 18:

Many of you have your own branch book club. In the past, you may have called all the locations with available copies so that they could send them to you. This was time consuming. Now, you can just place holds on these materials.

Briefly, you can:
  • Use your agency hold account to place the hold.
  • Use a Title level hold (because you do not have the item in your hand).
  • Once you place the hold, you can place another hold for this user.
  • Enter the same Item ID and place another title level hold.
  • You will need to override because the computer will say that you already have a hold.
  • Repeat as many times as necessary.
Click on this link for a more detailed explanation (with pictures) for this process. You can also find a link to this under the Holds section of the wiki.

Also, I have created a table of contents for all of the Go Live contents on the wiki. You may find that this is easier for you to review and find what you need.

Thanks,
Kevin

RE: Copy Level Holds and Agency Hold Accounts

E-mail from Paul Gahn to all circulation and reference staff, Sunday, June 17:

A couple other reminders and clarifications:

1. Once you place copy level holds with item in hand be sure to Trap the item.
This does two things:
  • Prevents that item from showing on your next pick list
  • Changes the current location to INTRANSIT -- Or if the customer is coming to your location, changes the current location to HOLDS
2. Be sure the User ID and pickup location match regardless of what location is sending the item.

Examples:




USER ID
PICKUP LOCATION
CENHOLD
CENTRAL
CREHOLD
CRENSHAW
ESBHOLD
EASTSHELBY
PKYHOLD
PKYVILLAGE
PWSHOLD
POPWHITE

The correct pickup library should automatically fill in IF you type the correct User ID and press ENTER.

Using the hold account of the pickup location allows pickup library staff to monitor:

i. What is on the hold shelf (available)

ii. What has yet to arrive (unavailable)

iii. What needs to be removed (pickup by=today’s date).
  • Although a daily report will begin on Friday (6/22/07) for items to be removed from the hold shelf, it will not include the comment field. So the agency hold account should be monitored daily beginning Thursday (6/21/07) to remove items that have a pickup by date=today’s date.
  • These items will need to have their hold removed manually with Remove Item hold -- Then obey what the system says. Items may be going back on the hold shelf for another customer, to another library for a hold or back to its owning library
3. All pink slips received via D&D for the hold shelf must be scanned through Receive Items in Transit to make holds available and eligible to notify the customer via SVA or Email to come in to pickup.

Paul Gahn, Automated Services

Copy Level Holds and Agency Hold Accounts

E-mail from Kevin Dixon to all reference and circulation staff, Friday, June 15:

We have received our first Pick List report! I have noticed that several copy level holds were placed with agency hold accounts on items showing available at other agencies. Copy-level, agency-hold-account holds should only be used when a staff member has the item in their hand.

If you are helping a customer who wants a book placed on hold that is available at another location, you have a couple of options:

First, you can suggest what we have always suggested: that the customer (or you) call the location with an available copy. That location would then place a COPY level hold on the item (because they have it in their hand) with the pick-up location's hold account (pkyhold, cenhold, etc.). This guarantees immediately that the customer will have a copy. Because we are placing a hold with an agency hold account, the customer will NOT be notified when this item reaches the pickup location. We give the same advice we always have ("I will send this book, it should be there tomorrow, but I would suggest calling to make sure it got there"). This process is described here.

Second, if the customer would rather not call or if the location with an available copy is currently closed, you can place a TITLE level hold on the item. It is necessary to place the hold to the customer's library card number (not an agency hold account) since it is not possible for a staff member to get their hands on the book. This hold will appear on the owning agency's next pick list report. If that agency ends up marking that item missing, the hold will appear on the pick list of the next agency that has a copy (because we placed a Title level hold). The customer will then be automatically notified as soon as the item reaches the pickup location. These are the same procedures you follow when the item is checked out, detailed here.

So, in short, Copy level holds should only be used when you have the item in your hand. Also, holds placed on agency hold accounts should only be used if you have the item in your hand. Otherwise, use a Title level hold and the customer's library card # to place the hold.

I hope this helps and thank you for your patience while we iron out the details!

Kevin Dixon, Technical Trainer

Go Live! Day One -- a report from Staff Development on the road

E-mail from Damone Virgilio to all staff, Friday, June 15:

I have to say that I'm proud to be a part of such a wonderful staff! In our travels yesterday, Kevin and I saw extremely calm, patient and persistent staff members working closely together as teams to work through the first day of Sirsi Unicorn. Everyone I encountered really seemed to be enjoying the day, were communicating very effectively with customers about the changes, and were providing excellent feedback about problems/concerns encountered.

We have been taking careful notes of our observations and any questions you have. It is our goal to make all of this information available to you so that we can begin to share best practices, tips, and troubleshooting techniques. So, in the meantime, please feel free to contact either Kevin or me and pass along any questions or information you have.

Thank you for your commitment and hard work. Know that it is truly appreciated!


Damone Virgilio
Staff Development Manager

Wednesday, June 13, 2007

What to expect on Thursday morning

To all MPLIC staff:

Tonight, many of us will hit control-z, choose "Exit Circulation," type QUIT, and say goodbye to DRA Classic for the last time. (Not all of us, as Acquisitions will continue to use the DRA system alongside Unicorn until all orders placed for the current fiscal year have been received and paid for.) What should staff expect when they arrive at work on June 14?

New logins specific to their agencies have been communicated to the managers, circulation, and reference staff in each public service agency. Staff will verify that they are logged into Workflows on the production (i.e., the "real," as opposed to training) system when they see the familiar MPLIC logo in the upper right hand corner of the screen, where they've been seeing a red TEST SYSTEM badge.

DRA Classic Bridge circulation information collected for the last week will have been loaded into the Unicorn system overnight. Each agency should log in as staff arrives, and can immediately begin updating TEMP accounts with customer information for accounts signed up during Classic Bridge. However, staff should not begin begin discharging, checking out or receiving items In Transit until Paul Gahn sends the "all clear" e-mail message, expected between 8:00 and 9:00 AM on Thursday. (At that point, staff can begin processing materials that were held in Route status during the week of Classic Bridge. New materials will not be sent prior to Monday, June 18, to allow staff time to work through this backlog.)

All circulation PCs and some reference desk, manager, and workroom PCs have received memory upgrades; those who haven't received upgrades yet may experience slower than optimal performance, and should bear in mind the advice shared earlier about maximizing performance by closing other programs before starting Workflows, and so on. (Memory upgrades for the remaining staff PCs will resume next week.)

The public web site will still be at http://www.memphislibrary.org, though the familiar "stack o' books" will have been replaced by a new design. Virtually all of the current library web pages will continue to exist and reside at the same URLs, just with a different look. Catalog links will take customers to the new OPAC at http://eps.memphislibrary.org; in addition, a search box at the top of every web page will give access to the catalog as well. Every web page will also feature a login dialog box to give customers quick access to their library accounts, with familiar services like online renewals -- and new services like Holds. The new Holds service will be available from the time we go live, but it's expected that it will take most customers a few days to discover it and start using it (though no one can know for sure, of course). The first hold pick list report will be generated and emailed at approximately 2pm on the day of Go Live.

On public machines, the PCs that have been designated as Catalog or Catalog/Express PCs will open on the Rooms/EPS home page. Printing of catalog pages (which may also include Rooms web pages or listings of database or web citations) will remain free. However, until we become more familiar with the new OPAC configurations, these PCs will not be technically blocked from accessing other sites on the Internet. Managers at each location will have the discretion to decide whether or not to enforce the "catalog use only" policy for these PCs until the technical solution can be put in place.

PCs designated for other special uses besides the catalog will continue to be designated for that use, and should come up to the appropriate "start" page. On general-use public PCs, Internet Explorer will open to the new home page at the same old URL. On staff PCs, the browser will continue to open to the Intranet home page, which is not changing at all. Links to catalog records in blog postings and BookLetters are being changed today or tonight; some remaining web catalog links, such as those for the Teen Book Lists, will not be available for a few days.

Throughout Thursday, Friday, and Saturday, lead circulation trainer Becky Graham will be available at OPX 2747 to assist circulation staff who aren't sure how to perform a function in Workflows. Also on Thursday and Friday, Damone Virgilio and Kevin Dixon will be on the road visiting locations around the system to offer in-person Workflows assistance to reference staff, and will also be available by phone via their cell numbers (e-mailed previously). Paul Gahn, joined onsite by our SirsiDynix SureStart Consultant Pam Tejes, will be available at OPX 2805 to troubleshoot problems when staff are confident they are performing a task just how they were trained, but it’s still not working (password doesn’t work, receipts aren’t printing, etc.).
For questions about the public catalog or web site, please contact yours truly at OPX 2801.

At this time, all our staff have received the essential training they need to do their jobs. We have the knowledge and the skills we need. Mistakes will almost certainly be made -- but they won't be fatal ones. We will all learn from each others' mistakes and improve our understanding, and our service to customers, as we proceed on this journey together. On behalf of the entire Sirsi Implementation Management Team, I would like to thank all of you for your positive attitude and team spirit throughout this 18-month implementation process.

Have a great Go Live!

-- Alan

Tuesday, June 12, 2007

SirsiDynix Project Manager's Weekly Status Report #58

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 6/12/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Zuanarda Causey

Major Activities/ Meetings Completed

• Weekly Call.
• This status reports covers May 21- June 11
• Damon applied the Solaris daylight savings time patch to the production server.
• Through Paul’s efforts with Damon, the configuration is now complete on the IBM Infoprint system printer.
• The EPS/Rooms auto backup script has been tested and is working correctly.
• Memphis decided to have SirsiDynix upgrade their EPS/Rooms to 2.2 prior to their go live. Both the test and production instances were upgraded on 5/24. Several issues were discovered by Memphis and SirsiDynix worked with them to resolve those issues among which were problems with the Reading Lists Content Module, Kids’ Library picture-based search, Find it Fast! picture-based Search, Content Module manager, Most Popular List Content Module, and integration of Central Search and Article Linker into EPS/Rooms.
• Alan and Alex Feng are actively working on remaining EPS/Rooms issues.
• Alan reported that the upgrade to 2.2 resolved the chronic problem with the dynamic menu arrows.
• Jeannie Peters was out of the office May 25-June 1. Jane Ervin worked with Memphis in her absence.
• Jennifer Hendrickson began the final data load on schedule on May 14. Items loaded with no errors. Bibs loaded with no errors. Authority records loaded with 2278 errors. This is being investigated. Vendors and Serials were loaded. There are serials control issues that are being investigated.
• 6/7 was to have been when patrons/circ data were extracted. Due to internal issues at SirsiDynix, the extract did not take place as scheduled the evening of 6/6. Instead, patrons were extracted during the morning of 6/7 and charges and fines (bills) data was extracted the evening of 6/7. The patron load was completed early 6/8 and circ data was begun. Circ load was completed on schedule 6/11. Bills were loaded 6/11. Memphis began using Classic Bridge for circulation June 7 and will this will continue through June 13 when the Classic Bridge transactions will be extracted from the Classic system and then loaded into Unicorn. Throughout the final dataload Jennifer has provided Memphis with frequent status reports and final load reports. She has also
• SureStart Consultant Pam Tejes will arrive onsite at Memphis on Tuesday, June 12 and will remain onsite through Saturday June 16 to assist Memphis with their go live.
• The Classic Bridge extract will take place sometime after the close of business (9:00 p.m.) on Wednesday June 13. Classic Bridge data will be loaded June 13-14 and Memphis will go live on June 14.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls.

Outstanding Issues

None.

Project Status:

No change.

Monday, June 11, 2007

Approaching Go Live - please verify that Workflows is ready to go

E-mail message from Paul Gahn to all circulation and reference staff, June 11, 2007:

Reference and Circulation Staff,

Workflows should now be installed on all Information/Reference desk, Circulation desk and Bookdrop discharge PCs throughout the system.

Additional receipt printers have also been added for bookdrop discharge PCs and Central departments (except LINC).

Workflows will be added to other staff PCs as time permits.

Please verify that each PC with the Worfkflows3.1J icon can logon to the Test Server.

Please logon to Workflows with your agency CIRC or REF logins (Example: BARCIRC, BARREF etc.)

Also, there has been one report of Workflows wizards prompting for an Override, when you are simply trying to click on a wizard, even before you’ve identified a customer or started an item search. Please logon to Workflows with your agency CIRC or REF accounts on respective PCs and verify that this is NOT occurring.

If experience either of the above issues, please email the helpdesk. Please test all circulation desk, reference desk and bookdrop discharge PCs and only send one email for your whole agency detailing which PCs have issues.

Finally, for those with new receipt printers verify you have receipt paper installed.

Your immediate testing of the above issues will give us a chance to correct as many issues as possible before Thursday’s Go Live.

Thanks,

Paul

Tuesday, May 29, 2007

SirsiDynix Project Manager's Weekly Status Report #57

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 5/18/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Zuanarda Causey

Major Activities/ Meetings Completed

• Weekly Call.
• SirsiDynix expects to have EPS/Rooms 2.2 available for Memphis to upgrade to next week, should Memphis decide to do the upgrade prior to their go live.
• Damon will apply the Solaris daylight savings time patch to the production server on Friday.
• Jennifer began loading item records on Friday and this will run through the weekend.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls.
• Continuing internal training and preparation for go live.
• Jennifer will begin to load the bib and authority records on Monday May 21.
• May 25 – final extract of vendors

Outstanding Issues

• Alex Feng and Alan continue to discuss EPS/Rooms issues.
• Testing continues on the EPS/Rooms auto backup script with Wayne Coop.
• Paul is continuing work with Damon on getting the IBM Infoprint configured as the system printer.
• Steve Foster is continuing working with Pam LaPier on determining maintenance for years 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis. Pam sent what she has completed up to now to Steve. Steve will review the document and will get back to Pam with questions.

Project Status:

No change.

Monday, May 21, 2007

Serials check-in procedures during transition to Unicorn

E-mail message from Wang-Ying Glasgow, Serials/Government Publications Manager, to all branch managers, Circulation Services User Group, Serials/Government Publications staff, Serials Liasion Committee, Regional Managers, etc.:

This Friday, May 25th will be the last day for serials check-in on the Classic system.

After Friday, please keep a manual record of issues received. This will continue for sometime after Go Live. Please use index cards for Serials Check-in. These are the green index cards we used to do manual check-in before Serials Online Check-in. Serials will distribute these cards to you in the interoffice mail today. At the top of each index card, please record the serial title, frequency, and whether it is Reference or Circulating. There are two types of these check-in cards – daily and monthly. Please check in daily and weekly on the daily cards, and monthly and quarterly on the monthly cards. File these cards in an alphabetical order.

Then for each issue received: find the correct index card, record the volume/ issue number, date of publication and date received. Please write legibly. You can use the attached for a list of current received titles, simply use the drop down arrow in cell A1 to limit to your agency.

Before Go Live you can continue to shelve and make available to customers any reference copies and newspapers. Please continue to hold circulating magazines until Go Live (June 14), when you can begin creating brief title records for circulation.

Serials data will be migrated to Unicorn, however each library’s serial control record for each title will have to be manually edited to set-up Unicorn parameters and create predictions. Central Serials staff will be using Central to refine procedures before getting branches setup and trained for serials check-in.

Your patience during this transition is appreciated. If you have questions, please contact me.

Thanks!

Wang-Ying Glasgow
Serials/Government Publications Manager
(901)-415-2709

Tuesday, May 15, 2007

Upcoming cutoffs (May 12th) in preparation for Unicorn Go Live! Update-2

E-mail message from Paul Gahn to all reference and circulation staff and branch managers, May 14, 2007:

Using the RI command to change the Item ID (item barcode) on items where the barcode has or is falling off needs to be discontinued. This change won’t migrate to Unicorn.

If discovered during discharge, bill the customer per usual, then route out the item to your agency’s 6 digit code and hold in-house until Go Live. At Go Live you can change the item ID.

If the item is presented for checkout, please mark the item Withdrawn and do an on the fly record for the new barcode.

Security records for Classic logins will be edited to prevent this activity. Beginning tomorrow or earlier, if you try to RI in Bib Services you will see:

>>RI

Not authorized to perform this function ( to continue)

Paul Gahn

Large print rotating procedures continue per normal

E-mail message from Paul Gahn to all circulation and reference staff and branch managers, May 14, 2007:

You can continue to return and get large print rotating books from the collection at Cherokee. This includes using the LL (Library loan function in Circulation Services). Although the temporary hold location from Classic doesn’t migrate to Unicorn, as part of Go Live activities, agencies will checkout large print rotating items on display in their agency to their agency large print account (BARLPR, CORLPR etc.) to reflect current location. This will explained further at the June 6th CSUG meeting and another email closer to Go Live.

Only the following libraries are currently authorized to have large print rotating collections in Sirsi Unicorn.

BARTLETT
CORDOVA
EASTSHELBY
FRAYSER
HIGHALND
PKYVILLAGE
POPWHITE
RALEIGH
RANDOLPH
WHITEHAVEN

If an agency believes they should be authorized to receive and display large print rotating, please have the agency manager make a request to the regional manager who will consult with Collection Development.

Thanks,

Paul

Monday, May 14, 2007

Upcoming cutoffs (May 12th) in preparation for Unicorn Go Live! Update-1

E-mail message from Paul Gahn to all reference staff, circulation staff, branch managers, and Item Control staff, May 14, 2007:

One additional instruction:

Please do not send requests to Item Control to have items changed from 7-day popular to 21-day checkout. This requires changing the material code and would have to be redone later in Unicorn. So please keep 7-day popular as such until Go Live and then make your request at that time.

If you are withdrawing the item you can continue to mark the item Withdrawn in Circle and follow normal procedures.

Continue to contact Item Control to have them make things available for checkout as needed.

Thanks,

Paul

SirsiDynix Project Manager's Weekly Status Report #56

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 5/11/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Zuanarda Causey

Major Activities/ Meetings Completed

• Weekly Call. Jennifer Hendrickson discussed the final data load on this call.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls.

• Continuing internal training and preparation for go live.

• Final extract of bib, item and authority data Sunday, May 13.

• Work on the final data load begins on Monday, May 14

Outstanding Issues

• Alex Feng and Alan continue to discuss EPS/Rooms issues.

• Testing continues on the EPS/Rooms auto backup script.

• Damon will apply the Solaris daylight savings time patch to the production server.

• Paul is continuing work with Damon on getting the IBM Infoprint configured as the system printer.

• Steve Foster is continuing working with Pam LaPier on determining maintenance for years 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis. She has all fees completed except for the Sun Equipment and is waiting on the final work on the V890 Gold support. Jeannie requested that Pam send what she has completed to Steve now and send the completed document when she has the final details.

Project Status:

Note: As this section has not changed for several months, it will not be included in future blog postings of these reports unless it is updated. -- Alan Stewart

Friday, May 11, 2007

Sirsi Workflows performance issues

To all current and future Sirsi Workflows users:

Several staff members who have attended system training on Workflows have noticed a marked difference in how the software performs on the PCs in their agencies compared to those in the Computer Training Room. Specifically, the software can take a long time to fully load when first opened (as long as 10 minutes), and then performs slowly afterwards.

Why is Workflows so slow? The simple truth is that Workflows demands more memory than most of our staff PCs have available. SirsiDynix has been actively developing Unicorn and Workflows over the course of our 18-month ILS migration project, and the requirements for desktop PCs to run the software have become more stringent. Currently, SirsiDynix recommends a minimum of 512 megabytes of RAM (random access memory) for PCs running Workflows. The majority of our staff PCs have 128 MB (256 MB in some cases). This includes the "newer" PCs that some agencies have received in the last few months in conjunction with the Gates public PC replacement project and the Workflows rollout. (The new Gates PCs do have 512 MB of RAM, but by the terms of the Gates Foundation grant, those PCs are designated for public use.)

Upgrading the memory on staff PCs will be a priority for the Library in the coming fiscal year. In the meantime, here are steps you can take to make Workflows perform as well as possible in your agencies:
  • Allow adequate time for Workflows to load before you need to use it. (For public service agencies, this may require some adjustment of your opening procedures prior to Go Live.)
  • Do not have other programs (Internet Explorer, Outlook, Word, etc.) running while you are opening and logging in to Workflows.
  • To the extent possible, try not to have other programs running during the day on PCs running Workflows. Every program has its own memory requirements, and memory being used by Word or Outlook means less memory available for Workflows, causing the program to run slower. (Information staff who need to use both Workflows and Internet Explorer to answer customers' questions may want to designate one PC on their public service desk for Workflows and another for IE, though this will not be possible in all agencies.)
Note: If you do need to run another program while Workflows is open, you may find that when you attempt to return to Workflows you will see the top window bar and a blank screen. The regular screen should return eventually.

I appreciate your understanding and patience as we work through these and other issues on our way to a better, more modern ILS, and enhanced services for our customers.

Thank you,

Alan Stewart
Electronic Services Manager

-----------------------------------

Update, May 15, 2007:

If you're interested in learning more about RAM and why it's important, Kevin Dixon has posted a great explanation over on his MPLIC Tech Train blog.

Thursday, May 10, 2007

Go Live Training - Update for Reference Staff

E-mail message from Damone Virgilio to all reference staff, May 9, 2007:

The Sirsi Go Live training is well underway, and thus far the reactions have been very positive. Reference staff are discovering that we are being provided tools that are more powerful, and in most cases, easier to use than DRA. When oriented to the Rooms/EPS public website, staff are seeing that there are many enhancements and functions being made available to our customers. And, the breadth of content included in Rooms is astounding. All in all, this is an exciting time for us!

To make your training experience more fruitful, I would encourage you take a little time and review the Go Live training wiki Kevin developed before your scheduled training session. This will help orient you to some of the language and features available in Unicorn Workflows. Then, when you come to training, you will have some familiarity with the environment, allowing you to be able to focus more on the content of the training.

The training wiki can be found here:

http://tempo.memphislibrary.org/mediawiki/index.php/Go_Live_Training

We look forward to seeing all of you in Go Live training.

Damone Virgilio
Staff Development Manager

SirsiDynix Project Manager's Weekly Status Report #55

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 5/4/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Zuanarda Causey

Major Activities/ Meetings Completed

• Weekly Call

• Zuanarda Causey has replaced Gina Wilhite as the new Sales Representative for Memphis.

• Memphis has been doing internal training in preparation for go live.

• The auto backup script for EPS/Rooms was to have been tested this week. Alan is working with Norm Curl to reschedule.

• Memphis will proceed as though they will be going live on EPS/Rooms 2.1.3. If 2.2 is released between now and the go live date, Memphis will look at how much time there is between the release date and the go live date and determine at that time what version they will actually go live on. They would prefer to go live on 2.2.

• Alex Feng and Alan continue to discuss various EPS/Rooms issues.

• Paul stated that SVA has been tested and it performed as it should have.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls. This will be our final data call prior to the final load and Jennifer Hendrickson will be on the call.

• Continuing internal training and preparation for go live.

Outstanding Issues

• Per Norm Curl, a rewrite of the auto backup script was to have been put into place the week of 4/23 and tested the week of 4/30. Testing will be postponed to the week of May 14.

• Waiting on a response from Damon regarding why the Solaris daylight savings time patch had been applied to the test server but not production.

• Paul is continuing work with Damon on getting the IBM Infoprint configured as the system printer. IBM has put the ball backing our court on this issue saying that they do not have Solaris support on their side and they are saying that the problem Paul is experiencing is a Solaris issue.

• Steve Foster is continuing working with Pam LaPier on determining maintenance for years 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis. She has all fees completed except for the Sun Equipment and is waiting on the final work on the V890 Gold support.

Project Status:

Note: As this section has not changed for several months, it will not be included in future blog postings of these reports unless it is updated. -- Alan Stewart

Wednesday, May 09, 2007

Upcoming cutoffs (May 12th) in preparation for Unicorn Go Live!

E-mail message from Paul Gahn to all staff, May 9, 2007:

With Unicorn Go Live quickly approaching please read carefully…


Saturday, May 12th, 2007 is the last day to perform the following functions in DRA Classic:


1.)
Adding on-the-fly/unlinked item records for circulating magazines.
a. Circulating magazine issues received after Saturday, May 12th should be held and not made available to customers until Unicorn Go Live on June 14th.

2.)
Editing, creating or deleting item notes:
a.
Any changes to item notes made after May 12th will not be migrated to SIRSI Unicorn.

After May 12th you can continue to:

1.) Create on-the-fly items that customers bring for checkout.
a.
Even though these won’t migrate, don’t deny a customer to check out a MPLIC circulating item they found on the shelf.
b.
For those items still checked-out as of 9pm on June 13th, they will be created and charged to the customer in Unicorn on Go Live (ILL items will be the first priority)

2.)
Mark items Missing, Withdrawn, Claims returned and Claims Lost.
a.
These statuses migrate because circulation extracts occur closer and immediately before Go Live

3.)
Route items in and out per normal activities.
a.
Even though Route status doesn’t migrate/translate to Unicorn, we need to continue to use that function in Classic to reflect the location as items are requested and put on the hold shelf or sent to another location.

4.)
Contact Item Control to make items available for Checkout.
a.
For items that are in Route status because it belongs to another location but was discharged at your location and a customer spots it and wants to check it out.

Note: Cataloging and Item Control will not be adding new items (including gifts, donations) after Saturday, May 12th.
You will not receive any new items for your agency until Go Live or after.

Other approaching cutoffs:


May 25th Last day for Serials check-in in Classic

June 6th Last day to add or edit customer accounts in Classic


Details about each of these cutoffs will be explained in separate emails closer to the dates.


If you have questions, let me know.


Thanks,

Paul

Friday, May 04, 2007

SirsiDynix Project Manager's Weekly Status Report #54

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 4/27/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Gena Wilhite

Major Activities/ Meetings Completed

• Weekly Call

• The auto backup script for EPS/Rooms will be tested this week.

• Jennifer will discuss the question about Juvenile authority on the final data all next week. She has questions about what Memphis is asking for.

• Memphis is waiting on what the library’s decision makers decide regarding what version of EPS/Rooms to go live on…2.1 or 2.2.

• Memphis has begun installing the Workflows client.

• Damon was in Provo this week in training and has not worked on the IBM printer issue. Jeannie contacted him and asked him to look into it next week.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls.

• Continuing data review on the production server

• Continuing work on EPS/Rooms

Outstanding Issues

• Per Norm Curl, a rewrite of the auto backup script was to have been put into place the week of 4/23 and tested the week of 4/30.

• Waiting on a response from Damon regarding why the Solaris daylight savings time patch had been applied to the test server but not production.

• Paul is continuing work with Damon on getting the IBM Infoprint configured as the system printer. IBM has put the ball backing our court on this issue saying that they do not have Solaris support on their side and they are saying that the problem Paul is experiencing is a Solaris issue.

• Steve Foster is continuing working with Pam LaPier on determining maintenance for years 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis. Pam is waiting to hear from someone else in the company before responding to Steve.

Project Status:

EventStatusCompletion DateNotes:
ScheduleCompleted01/24/06

Hardware Install

Completed04/18/06
SoftwareCompleted06/02/06
Policies/ProfilingCompleted05/25/06

DataOn Schedule


SirsiDynix TrainingOn Schedule

Go LiveOn Schedule
Postponed to 6/14/07.

Tuesday, May 01, 2007

"Go Live" Training Kicks Off Today


With just over six weeks left until "Go Live," we've reached another milestone in our ILS migration project. Training for all MPLIC public service staff on the new SirsiDynix Unicorn ILS begins today, May 1, with the first three-hour reference staff session held this morning. The first circulation staff training session follows this Thursday, May 3.

I encourage you to engage with the new system and the new staff and public interfaces as you attend training and then return to your agencies to practice. Your trainers (Kevin Dixon, Becky Graham, and others) will be happy to answer your questions about the concepts and processes introduced in training. If you have questions that go beyond the training, however -- questions about why things were set up one way rather than another, or why a feature doesn't work quite the way you expected -- your Sirsi Implementation Team leaders would like to hear about those, too.

Questions about Workflows are best directed to Paul Gahn, while yours truly will be happy to take your questions about EPS/Rooms and Central Search. Feel free to post a question here as a blog comment, or e-mail us directly.

Thursday, April 26, 2007

SirsiDynix Project Manager's Weekly Status Report #53

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 4/20/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Gena Wilhite

Major Activities/ Meetings Completed

• Weekly Call

• Per Norm Curl, a rewrite of the auto backup script will be put into place the week of 4/23. This script will be tested the week of 4/30.

• Pam LaPier has been contacted regarding her work with Steve Foster on the year 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis. Pam is waiting to hear from someone else in the company before responding to Steve.

• Paul talked to IBM this week and they do not have Solaris support on their side and they are saying that the problem Paul is experiencing is a Solaris issue. Both Paul and Jeannie have contacted Damon about this.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls.

• Continuing data review on the production server

• Continuing work on EPS/Rooms

Outstanding Issues

• Memphis continues to work with Norm Curl on correcting the error with the custom automated backup script for their EPS/Rooms server.

• Waiting on a response from Damon regarding why the Solaris daylight savings time patch had been applied to the test server but not production.

• Paul is continuing work with Damon on getting the IBM Infoprint configured as the system printer.

• Steve Foster is continuing working with Pam LaPier on determining maintenance for years 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis.

• Memphis needs to know no later than 4/24 when the release date for EPS/Rooms 2.2 will be. When the release date is will determine what version Memphis will decide to go live on. They need time to make changes to their EPS/Rooms after the upgrade and to train their staff on the differences in the software version.


Project Status:

EventStatusCompletion DateNotes:
ScheduleCompleted01/24/06

Hardware Install

Completed04/18/06
SoftwareCompleted06/02/06
Policies/ProfilingCompleted05/25/06

DataOn Schedule


SirsiDynix TrainingOn Schedule

Go LiveOn Schedule
Postponed to 6/14/07.

Tuesday, April 17, 2007

SirsiDynix Project Manager's Weekly Status Report #52

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 4/13/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Gena Wilhite

Major Activities/ Meetings Completed

• Weekly Call

• Three data issues were submitted to Jenny Hendrickson and she responded to them.

• Alex Feng is continuing discussions with Alan regarding EPS/Rooms questions and issues.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls.

• Continuing data review on the production server

• Continuing work on EPS/Rooms

Outstanding Issues

• Memphis continues to work with Norm Curl on correcting the error with the custom automated backup script for their EPS/Rooms server.

• Waiting on a response from Damon regarding why the Solaris daylight savings time patch had been applied to the test server but not production.

• Paul is continuing work with Damon on getting the IBM Infoprint configured as the system printer.

• Steve Foster is continuing working with Pam LaPier on determining maintenance for years 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis

Project Status:

EventStatusCompletion DateNotes:
ScheduleCompleted01/24/06

Hardware Install

Completed04/18/06
SoftwareCompleted06/02/06
Policies/ProfilingCompleted05/25/06

DataOn Schedule


SirsiDynix TrainingOn Schedule

Go LiveOn Schedule
Postponed to 6/14/07.

Tuesday, April 10, 2007

"Go Live" Reference Training Dates Announced

From: Cynthia White, Staff Development
To: All Managers

Below
are the ILS training dates for ALL part-time and full-time Reference staff. Please contact Cynthia White
(email: whitec or phone: ext2722) to schedule your staff.


This training will cover:
  • Workflows (Replaces Circle; covers Item Searching and Holds)
  • EPS/Rooms (Online Library Catalog and other online content)
  • Central Search (Federated searching tool that can search all library databases).
Please note that two evening sessions will be conducted for part-time staff who cannot attend daytime sessions.

Because of the number of staff to be trained, attendance is limited to one session. We can review Refresher training needs after Go Live/June 14, 2007.

Also, because of the number of staff to be trained, some staff will be trained well before Go Live. It is crucial for these staff to spend time at their agency refreshing their skills leading up to Go Live/June 14, 2007.



Go Live SIRSI Reference Training Dates/Times Available

1. Tues

May 1

9:30a-12:30p

2. Wed

May 2

9:30a-12:30p

3. Fri

May 4

9:30a-12:30p

4. Tues

May 8

1-4p

5. Wed

May 9

9:30a-12:30p

6. Fri

May 11

9:30a-12:30p

7. Mon

May 14

1-4p

8. Wed

May 16

9:30a-12:30p

9. Mon

May 21

1-4p

10. Tues

May 22

9:30a-12:30p

11. Wed

May 23

5-8p

12. Fri

May 25

9:30a-12:30p

13. Tues

May 29

1-4p

14. Wed

May 30

5-8p

15. Fri

June 1

9:30a-12:30p





All sessions will be held in the Computer Training Lab-L50.

SirsiDynix Project Manager's Weekly Status Report #51

SirsiDynix logo


Unicorn Project Status Report

Status Report Date: 4/6/07
Site Name: Memphis Public Library (24 libraries)
Client Contact: Alan Stewart
Go-Live Date: 6/14/07
Software Release: GL 3.1
Go-Live: Yes
SureStart: 9 months

Project Manager: Jeannie Peters
Implementation Team: Damon Hunter (CS), Jenny Hendrickson (DC), Patty Suessen (TR), Pam Tejes (SC)
Sales Representative: Gena Wilhite

Major Activities/ Meetings Completed

• Weekly Call

• Steve Foster contacted Pam LaPier for assistance in determining years 2 – 5 for hardware maintenance, software maintenance, and subscription fees associated with the contract between SirsiDynix and the City of Memphis

• Alex Feng has been working with Alan this week on some EPS/Rooms questions

• Paul resumed work with Damon on getting the IBM Infoprint configured as the system printer

• Paul also questioned Damon as to why the Solaris daylight savings time patch had been applied to the test server but not production.

Activities/ Meetings Scheduled for Next Week


• Weekly Call on Tuesday at 2:00 Central time. The conference number will be used for all future calls.

• Continuing data review on the production server

• Continuing work on EPS/Rooms

Outstanding Issues

• Memphis continues to work with Norm Curl on correcting the error with the custom automated backup script for their EPS/Rooms server.

Project Status:

EventStatusCompletion DateNotes:
ScheduleCompleted01/24/06

Hardware Install

Completed04/18/06
SoftwareCompleted06/02/06
Policies/ProfilingCompleted05/25/06

DataOn Schedule


SirsiDynix TrainingOn Schedule

Go LiveOn Schedule
Postponed to 6/14/07.

Thursday, April 05, 2007

"Go Live" Circulation Training Dates Announced

From: Cynthia White, Staff Development
To: All Managers

The "go live" date for implementation of Sirsi Unicorn is quickly approaching. To that end, we have developed a thorough Circulation training piece that will aid everyone in becoming comfortable with using the new system. Below you will find a list of 14 training sessions, scheduled at a variety of days and times for flexibility. This training program is for ALL full-time and part-time
Circulation staff. Reference staff actively performing circulation duties will also need attend. This training will NOT cover circulation policy. Therefore, Information staff scheduled to attend must be familiar with circulation policies. Staff will need to attend only one Circulation training session. Please contact Cynthia White (email: whitec/phone: ext2722) to schedule your staff.

Among the 14 training sessions available listed there are:
  • 2 time slots are available for each Thursday date: 1)8:30a-12:30p & 2)1-5pm
  • 1 Saturday morning session
  • 1 Tuesday evening session

Go Live SIRSI Circulation Training Dates/Times Available

1. Thurs

May 3

8:30a-12:30p

2. Thurs

May 3

1-5p

3. Thurs

May 10

8:30a-12:30p

4. Thurs

May 10

1-5p

5. Thurs

May 17

8:30a-12:30p

6. Thurs

May 17

1-5p

7. Sat

May 19

9:00a-1:00p

8. Tues

May 22

5:00-9:00p

9. Thurs

May 24

8:30a-12:30p

10. Thurs

May 24

1-5p

11. Thurs

May 31

8:30a-12:30p

12. Thurs

May 31

1-5p

13. Thurs

June 7

8:30a-12:30p

14. Thurs

June 7

1-5p


All sessions will be held in the Computer Training Lab-L50.

*Dates for Go Live Reference Training dates will be announced Tuesday April 10th.