One piece of the Sirsi ILS implementation is already up and running -- the Docutek VRLplus virtual reference system. While the Library was in negotiations with SirsiDynix late last summer, a trial was set up for MPLIC to use Docutek's software to introduce a new live online chat reference service. A Virtual Reference Task Force began working with the system on August 3, 2005, and the new service, offered through LINC, went live to the public on September 26. With the execution of MPLIC's contract with SirsiDynix, the service became official, and the Virtual Reference Task Force became the Docutek VRLplus Implementation Team.
In its first six months, the LINC Department has handled 99 chat and 514 e-mail reference questions through the Docutek VRLplus service.
Role of the Docutek VRLplus Team:
- To coordinate the implementation of the Docutek VRLplus virtual reference system.
- To identify the desired scope and parameters of the Library’s virtual reference service.
- To identify the policies and procedures needed to successfully implement the new service.
- To identify the technical requirements for and to coordinate the configuration of the VRLplus system to begin offering virtual reference service.
- To identify the requirements for and to coordinate the delivery of staff training.
- To identify and make recommendations on potential workflow changes.
Reporting:
Reports to the Sirsi Implementation Management Team.
Membership:
Chair -- Theresa Schenk-Webster (LINC)
Fred Bannerman-Williams (Public Services)
Kevin Dixon (Staff Development)
Kay Due (Public Services)
Heather Lawson (Public Services)
Alan Stewart (Public Services)
Sallie Johnson, ex officio (Deputy Director/Public Services)
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