Monday, June 18, 2007

Go Live! Day One -- a report from Staff Development on the road

E-mail from Damone Virgilio to all staff, Friday, June 15:

I have to say that I'm proud to be a part of such a wonderful staff! In our travels yesterday, Kevin and I saw extremely calm, patient and persistent staff members working closely together as teams to work through the first day of Sirsi Unicorn. Everyone I encountered really seemed to be enjoying the day, were communicating very effectively with customers about the changes, and were providing excellent feedback about problems/concerns encountered.

We have been taking careful notes of our observations and any questions you have. It is our goal to make all of this information available to you so that we can begin to share best practices, tips, and troubleshooting techniques. So, in the meantime, please feel free to contact either Kevin or me and pass along any questions or information you have.

Thank you for your commitment and hard work. Know that it is truly appreciated!

Damone Virgilio
Staff Development Manager

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