Thursday, June 28, 2007

Requested Change in Procedures for Hold Slips

E-mail from Kevin Dixon to all reference and circulation staff and all managers, Wednesday, June 27:

Reference staff were informed in training to write the customer's name and the current date on hold slips whenever a receipt did not print (as a receipt includes the customer's name and the current date).

However, now that circulation staff have processed several clean hold shelf reports, they are requesting that reference staff write the projected date seven days from the current date (when the pick-up date will expire).

This changes our procedures a bit.

Before, if a receipt printed, staff did not need to write anything. However, now staff will need to write, on the receipt, the date seven days from now.

Also, if a receipt does not print, staff will need to include the customer's last name, first initial (just as before), and the date seven days from now.

This will make things a lot easier for circulation staff as they clean the hold shelves. If you have any questions, please let me know.

Thank you,

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